Complaints Handling Policy

Our business recognises the major role we play within local communities across NSW and the ACT, and the impact our activities can have on communities, residents and families.

We value feedback from our external stakeholders and to ensure we can respond appropriately, all complaints and feedback are recorded and assessed as part of our complaints management process.

We also recognise every stakeholder has the right to lodge a complaint if they are not satisfied with our services or actions, and we have made a commitment not to discriminate against anyone as a result of that person making a complaint. At TransGrid, we are committed to effectively engaging with stakeholders who seek our advice and assistance, and we endeavour to ensure you feel comfortable discussing matters further, seeking more information or raising a complaint with us.

To view our complaint handling policy please click here.

To lodge a complaint please call the toll-free hotline 1800 222 537 or community@transgrid.com.au.​