The Energy Charter publicly commits our business, along with 19 other energy businesses, to continued improvement in the way we work to meet the needs of energy consumers.
The Energy Charter has five key customer-centric principles:
- We will put customers at the centre of our business and the energy system
- We will improve energy affordability for customers
- We will provide energy safely, sustainably and reliably
- We will improve the customer experience
- We will support customers facing vulnerable circumstances.