Your feedback is valuable to us and helps improve our systems, processes and interactions within the community.
At Transgrid we are committed to effectively engaging with you. If you would like to lodge a complaint, provide feedback or seek information, please contact us by following the steps below.
1. Contact our team
Our friendly team will manage your concern or complaint with fairness, clarity and respect in line with our Complaints and Enquiries Policy. This outlines our commitments to you in handling enquiries and complaints. Our Complaints and enquiries guidelines for community members details how to raise an enquiry or complaint with us and what we require from you to help resolve the issue.
Contact us by phone Monday - Friday 8.30am-5pm AEST, or by post, or complete the online Feedback & Complaints form at the bottom of this page.
Mail:
Transgrid
Community Engagement & Operations Manager
PO Box A1000, Sydney South NSW 1235 Australia
Phone: 1800 222 537
Email: community@Transgrid.com.au
2. Speak with a team leader
Need a little more help? If our team hasn’t been able to assist, you can ask to speak to a supervisor and/or escalated contact. They’ll work with you to resolve your complaint within 10 business days of you raising your matter.
3. External dispute resolution: contact your local ombudsman
We have an easy accessible complaints process in place should something go wrong. You always have the option to contact the energy ombudsman in your state at any time for independent advice and assistance. The Energy & Water Ombudsman NSW (EWON) is an independent, impartial body that investigates and resolves complaints about electricity, gas, and water providers.
EWON’s contact details:
Energy & Water Ombudsman NSW (EWON)
Freecall: 1800 246 545
Freefax: 1800 812 291
Online: www.ewon.com.au
Mail: Reply Paid 86550, Sydney South NSW 1234
