Reporting a fault



For a non-urgent fault

Use the Maintenance Portal to report an issue for a non-urgent fault, i.e. branch over hanging near electrical lines or leaking tap in the kitchen. Include the site, location, fault details and, if possible, attach a photo of the identified faults. 

Transgrid staff are to report issues directly into Maximo fault management system.

Once the below form is submitted, our team will get in touch to provide the next steps.

Report fault



For an urgent fault

Call 1800 027 253 to report an issue for an urgent fault that's impacting the operations, security or safety, i.e. hole in the perimeter fence or there is a fire on site.

Our team will be in touch shortly to guide you through the next steps.